We base our approach on the following principles:
Customer focus: We are proud of the fact that we are a friendly, trustworthy team that clients return to again and again for assistance. If you instruct us to represent you, we’ll work hard get to know you well, in order that we can understand your circumstances and aspirations and so give you the best possible advice.
Communication: We place the highest priority on communication and make ourselves easily available at all times by phone or e-mail. We’ll ensure that you are kept fully informed as to how all legal issues are proceeding. We’ll also make certain you’ll be given good notice about when you will have to make decisions or sign paperwork.
Speed and efficiency: We understand the importance of delivering the best possible service in a timely manner. We pride ourselves on our professionalism and abide by the Residential Property Charter, which sets out the principles of best practice that clients should be entitled to from their solicitors. We are covered by the Law Society’s Master Policy professional indemnity insurance, which offers all of our clients total peace of mind.
Accuracy: We ensure that we carry out our work to the highest standards. We are precise, focused on detail and transparent in the way we work and charge for our services. You’ll find that we always provide accurate, well-research information and advice – all focused on helping you achieve your goals.
Our reputation for excellent results is based on the skill of our partner-led team of property lawyers, who are all highly respected in their respective fields. We have expertise in all types of residential property, including country estates and agricultural holdings.
We are committed to improving the service that our industry delivers. Indeed, our partners have been involved in the development of best practice in the Scottish property market for many years, through organisations such as the Law Society of Scotland’s Property Law Committee.