All members of our agency team are focused on delivering the best possible outcome for you – both in terms of the results we deliver and the service experience you receive. We aim to make the experience of selling a property as stress-free and enjoyable as possible.
We base our approach on the following principles:
Customer focus: Coulters specialises in personalised service – we listen carefully to your requirements and are flexible in how we work, so that we fit in with your needs. To ensure that everything smoothly, an experienced property professional will deal directly with all aspects of your sale, ensure that all your questions are answered and take personal responsibility that you get the outcomes you require.
Communication: We are committed to being available to our clients and potential buyers at times that are convenient to them. Our team is available seven days a week, our offices are also open throughout the whole week and you can contact us by phone until 10pm. We host viewings from 8am to 10pm, seven days a week.
As your sale progresses, your residential sales agent will call you every seven days to give you an update on the interest that has been shown in your property and a progress report will be sent to your phone or home computer every Friday afternoon. This report will be compiled using our property tracker system and will contain details of positive and negative feedback from viewings.
We will also send you a password that will allow you to log on to our Open Book system. This unique system will allow you to see how many hits your property has received via our website. You can use this tool to gauge consumer interest from day to day or from week to week.
Speed and efficiency: We are committed to giving exceptional service: We promise that we will get your Edinburgh property on to the market within seven days of instruction. We also undertake to sell your home within three months. To ensure that this promise is delivered, we will constantly monitor your sale. After two months, if the sale situation is sluggish, we will hold a meeting to discuss progress and make suggestions for what should be done to move things forward.
Accuracy: We ensure that we carry out our work to the highest standards. We are precise, focused on detail and transparent in the way we work and charge for our services. You’ll find that we always provide accurate, well-research information and advice – all focused on helping you achieve your goals.
For more information on our property sales services, contact Coulters today.