We base our approach on the following principles:
Customer focus: We offer a personalised service that is second to none. This is shown by the number of strong long-term relationships we have built up with many landlords over the years. You can be assured that we will always work hard to achieve the results that you want.
To ensure that we can market your property most effectively, we’ll make sure we know everything about it – its strengths and weaknesses, its appeal and its drawbacks. We’ll then match it with appropriate tenants.
We strive for exceptional levels of service, and with our three monthly inspections, extensive tenant referencing and credit checks, and photographic inventory service, you can be sure your property is in safe hands.
Communication: We are committed to being readily available to all our clients and to going the extra mile to keeping in touch. Landlords enjoy seven-days-a-week access to Coulters’ lettings staff. Our offices have extended opening hours during the week and our staff can be contacted by phone until 10pm.
Speed and efficiency: We guarantee that your property will be marketed in the most effective way possible and are confident that we can find you the tenants you want in the minimum amount of time. The average time it usually takes us to find a tenant for a property is less than eight days – meaning that you can be assured that, with us, your property will be rented out quickly to the right people.
Accuracy: We ensure that we carry out our work to the highest standards. We are precise, focused on detail and transparent in the way we work and charge for our services. You’ll find that we always provide accurate, well-research information and advice – all focused on helping you achieve your goals.
To further enhance your peace of mind, we are members of Landlord Accreditation Scotland, as well as ‘Green Deal’ and ‘Energy Saving Trust’ experts.
For more information on our property letting services, contact Coulters today.